General Terms and Conditions [To be used from 01/01/2022]
General Terms and Conditions with Customer Information
1. Scope
2. Conclusion of Contract
3. Prices and Payment Conditions
4. Delivery and Shipping Conditions
5. Right of Withdrawal
6. Retention of Title
7. Liability for Defects
8. Liability
9. Redemption of Gift Vouchers
10. Redemption of Promotional Vouchers
11. Applicable Law
12. Place of Jurisdiction
13. Information on Online Dispute Resolution
1. Scope
1.1. These General Terms and Conditions (hereinafter "GTC") of "XOXO HAMBURG UG" (hereinafter "Seller") apply to all contracts concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller for goods offered by the Seller in its online shop. The inclusion of the Customer's own terms is hereby rejected, unless otherwise agreed.
1.2. These GTC apply accordingly to the purchase of vouchers, unless expressly stated otherwise.
1.3. A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed predominantly neither to their commercial nor to their independent professional activity.
1.4. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Conclusion of Contract
2.1. The presentation of goods, particularly in the online shop, does not yet constitute a binding offer by the Seller.
2.2. First, the customer places the selected goods in the shopping cart. The ordering process then begins, in which all necessary data for order processing are entered.
At the end of the ordering process, a summary of the order and contract data appears.
Only after confirming these order and contract data by clicking the button that concludes the ordering process does the customer submit a binding offer to purchase the goods contained in the shopping cart.
2.3. The Seller accepts the Customer's offer through the following possible alternatives:
- Sending a written order confirmation or an order confirmation in text form (fax or email)
or
- Requesting payment from the Customer after placing the order
or
- Delivery of the ordered goods
The first alternative that occurs is decisive for the time of acceptance.
The period for accepting the offer begins on the day after the Customer sends the offer and ends with the expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this constitutes a rejection of the offer. The Customer is then no longer bound by their declaration of intent.
2.4. If "Amazon Payments" is selected as the payment method, payment processing is carried out by the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: "Amazon"). The Amazon Payments Europe User Agreement applies, which can be accessed at https://payments.amazon.de/help/201751590.
If the Customer selects "Amazon Payments" as the payment method for their purchase, they submit their offer by clicking the button that concludes the ordering process. If the Customer simultaneously issues the payment order to Amazon by clicking this button, the Seller, deviating from the above regulations, declares the acceptance of the Customer's offer at the time the payment order is issued.
2.5. The contract text of the respective contract concluded between the Seller and the Customer is stored by the Seller. The contract text is stored on the Seller's internal systems. The Customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy, and the GTC will be sent to the Customer by email. After completing the order, the contract text is freely accessible to the Customer via their customer login, provided they have opened a customer account.
2.6. All entries made are displayed before clicking the order button and can be viewed by the Customer before submitting the order and corrected by pressing the browser's back button or the usual mouse and keyboard functions. In addition, if available, correction buttons are available to the Customer, which are labeled accordingly.
2.7. The contract language is German.
2.8. It is the Customer's responsibility to provide a correct email address for contact and order processing, and to set the filter functions so that emails concerning this order can be delivered.
3. Prices and Payment Conditions
3.1. The displayed prices are final prices including statutory value-added tax, unless otherwise agreed.
If additional shipping costs are incurred, this can be found in the product description.
3.2. If delivery is made to a non-EU country, further customs duties, taxes or fees may be payable by the customer to the competent customs or tax authorities or to credit institutions there.
The customer is recommended to inquire about the details before ordering from the respective institutions or authorities.
3.3. The Customer can select the payment methods available in the online shop.
3.4. For payment via "PayPal", payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The PayPal terms of use apply. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
4. Delivery and Shipping Conditions
4.1. Delivery of goods by shipping is made to the delivery address provided by the customer. Deviating from this, when paying by PayPal, the delivery address stored by the customer with PayPal at the time of payment is decisive.
4.2. If the Seller incurs additional costs due to the provision of an incorrect delivery address or an incorrect recipient or other circumstances leading to the impossibility of delivery, these shall be reimbursed by the Customer, unless the Customer is not responsible for the incorrect information or impossibility. The same applies if the Customer was temporarily prevented from accepting the service, unless the Seller had adequately announced the service to him in advance. Excluded from this regulation are the costs of shipment if the Customer has effectively exercised their right of withdrawal. In this case, the statutory regulation or the regulation made by the Seller shall apply.
4.3. The risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the forwarder, the carrier or the person or institution otherwise designated to carry out the shipment, if the Customer is an entrepreneur. If the Customer is a consumer, the transfer of risk generally only occurs upon delivery of the goods to the Customer or a person authorised to receive them.
Notwithstanding this, the transfer of risk also occurs for consumers as soon as the Seller has delivered the item to the forwarder, the carrier or the person or institution otherwise designated to carry out the shipment, if the Customer has commissioned the forwarder, the carrier or the person or institution otherwise designated to carry out the shipment themselves and the Seller has not previously named this person or institution to the Customer.
4.4. The conclusion of the contract is subject to the condition of not performing, performing only partially, or performing correspondingly later in the event of improper, delayed or non-delivery by our suppliers. This applies only in the event that a congruent hedging transaction exists between the Seller and the supplier, the improper, delayed or non-delivery by our suppliers is not the fault of the Seller and cannot be remedied by reasonable effort on their part. In the event of non-availability or only partial availability of the goods, the Customer will be informed immediately. Any payment made will be refunded immediately.
4.5. Self-collection is not offered.
4.6. Vouchers will be provided to the Customer in the following form:
5. Right of Withdrawal
5.1. If the Customer is a consumer, they generally have a right of withdrawal.
5.2. The Seller's cancellation policy applies to the right of withdrawal.
6. Retention of Title
6.1. In contracts with consumers, the goods remain the property of the Seller until full payment.
6.2. In contracts with entrepreneurs, the goods remain the property of the Seller until full settlement of all claims arising from an ongoing business relationship.
6.3. If the Customer acts as an entrepreneur, they are entitled to resell the reserved goods in the ordinary course of business.
The Customer assigns to the Seller in advance the claims against third parties arising from the resale in the amount of the respective invoice value (including VAT). This assignment applies irrespective of whether the reserved goods have been resold without or after processing. The Customer may also collect claims after the assignment, but this does not affect the Seller's right to collect the claims themselves. However, the Seller will refrain from collecting the claims as long as the Customer fulfills their payment obligations to the Seller, does not fall into arrears, and no application for the opening of insolvency proceedings against the Customer has been filed.
7. Liability for Defects
Regarding warranty, the provisions of statutory liability for defects apply, unless otherwise agreed.
7.1. If the Customer acts as an entrepreneur,
7.2. The statutory limitation periods for a business's right of recourse pursuant to Section 478 German Civil Code (BGB) remain unaffected.
7.3. If the customer acts as a merchant within the meaning of Section 1 German Commercial Code (HGB), they are subject to the commercial inspection and complaint obligations pursuant to Section 377 HGB.
7.4. If the customer acts as a consumer, they are requested to report obvious transport damage to the delivered goods to the delivery person and to inform the seller thereof.
It is expressly clarified that the customer's statutory or contractual warranty claims are not affected if the customer does not comply with this request.
8. Liability
The seller's liability arising from all contractual, quasi-contractual and statutory, as well as tortious claims for damages and reimbursement of expenses, is determined as follows:
8.1. The seller is liable without limitation only for damages that are due to intentional or grossly negligent conduct.
In the event of injury to life, body or health and the breach of essential contractual obligations (cardinal obligations), the seller is also liable for slight negligence.
An essential contractual obligation is one whose fulfillment is essential for the proper execution of the contract and on whose observance the contracting party regularly relies and may rely.
The seller is also liable as regulated above on the basis of a guarantee promise, unless otherwise regulated in this regard.
This also applies to indirect consequential damages such as, in particular, loss of profit and to mandatory liability such as, for example, under the Product Liability Act.
8.2. Liability is - except in cases of intentional or grossly negligent conduct or in cases of damages resulting from injury to life, body or health and the breach of essential contractual obligations (cardinal obligations) - limited to damages typically foreseeable at the time of concluding the contract and, in other respects, to the average damages typical for the contract. This also applies to indirect consequential damages such as, in particular, loss of profit.
8.3. Otherwise, any liability of the seller is excluded.
8.4. The above liability provisions apply mutatis mutandis also in favor of the seller's employees and vicarious agents.
9. Redemption of gift vouchers
9.1. Vouchers purchased through the seller's online shop ("gift vouchers") can only be redeemed in the seller's online shop.
9.2. Gift vouchers and remaining credit balances of gift vouchers can be redeemed until the end of the third year after the year of voucher purchase. Any remaining credit balances will be credited to the customer's voucher account until the expiry date.
9.3. Gift vouchers can only be redeemed before the completion of the ordering process. Subsequent redemption is not possible.
9.4. Only one gift voucher can be redeemed per order. The redemption of several gift vouchers in one order is not possible.
9.5. Gift vouchers can only be redeemed for the purchase of goods.
The purchase of further gift vouchers cannot be paid for with a voucher.
9.6. If the value of a gift voucher is not sufficient to pay for the respective order, one of the other offered payment methods can be used to settle the difference.
9.7. Credit balances on gift vouchers will not be paid out and will not accrue interest.
9.8. The gift voucher is personal and may only be redeemed by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller has the right, but not the obligation, to check the material entitlement of the respective voucher holder.
10. Redemption of promotional vouchers
10.1. Vouchers that the seller issues free of charge as part of (promotional) campaigns with a specific period of validity and which the customer cannot purchase ("promotional vouchers"), can only be redeemed in the seller's online shop and only within the period specified by the seller.
10.2. Promotional vouchers can only be redeemed by consumers.
10.3. Individual products may be excluded from the voucher campaign.
The specific restrictions can be found on the promotional voucher, if applicable.
10.4. Promotional vouchers can only be redeemed before the completion of the ordering process. Subsequent offsetting will not take place.
10.5. Only one promotional voucher can be redeemed per order. The redemption of several promotional vouchers in one order is not possible.
10.6. The merchandise value of the respective order must at least reach the amount of the promotional voucher. Any remaining credit will not be reimbursed by the seller.
10.7. If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other offered payment methods can be used to settle the difference.
10.8. The credit balance of a promotional voucher will neither be paid out nor accrue interest.
10.9. The promotional voucher will also not be reimbursed if the customer returns goods paid for entirely or partially with the promotional voucher within the scope of their statutory right of withdrawal.
10.10. The promotional voucher is personal and may only be redeemed by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller has the right, but not the obligation, to check the material entitlement of the respective voucher holder.
11. Applicable Law
The law of the Federal Republic of Germany shall apply, excluding the laws on the international sale of movable goods.
The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer, as a consumer, has their habitual residence, remain unaffected.
12. Place of Jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public law with its seat in the sovereign territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's registered office.
If the customer has its seat outside the sovereign territory of the Federal Republic of Germany, the seller's registered office is the exclusive place of jurisdiction for all disputes arising from this contract, if this contract or claims from this contract can be attributed to the customer's professional or commercial activity.
Nevertheless, in the aforementioned cases, the seller is also entitled to appeal to the court at the customer's registered office.
13. Information on Online Dispute Resolution
The EU Commission's platform for online dispute resolution can be accessed on the Internet via the following link: https://ec.europa.eu/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
1. Scope
2. Conclusion of Contract
3. Prices and Payment Conditions
4. Delivery and Shipping Conditions
5. Right of Withdrawal
6. Retention of Title
7. Liability for Defects
8. Liability
9. Redemption of Gift Vouchers
10. Redemption of Promotional Vouchers
11. Applicable Law
12. Place of Jurisdiction
13. Information on Online Dispute Resolution
1. Scope
1.1. These General Terms and Conditions (hereinafter "GTC") of "XOXO HAMBURG UG" (hereinafter "Seller") apply to all contracts concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller for goods offered by the Seller in its online shop. The inclusion of the Customer's own terms is hereby rejected, unless otherwise agreed.
1.2. These GTC apply accordingly to the purchase of vouchers, unless expressly stated otherwise.
1.3. A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed predominantly neither to their commercial nor to their independent professional activity.
1.4. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Conclusion of Contract
2.1. The presentation of goods, particularly in the online shop, does not yet constitute a binding offer by the Seller.
2.2. First, the customer places the selected goods in the shopping cart. The ordering process then begins, in which all necessary data for order processing are entered.
At the end of the ordering process, a summary of the order and contract data appears.
Only after confirming these order and contract data by clicking the button that concludes the ordering process does the customer submit a binding offer to purchase the goods contained in the shopping cart.
2.3. The Seller accepts the Customer's offer through the following possible alternatives:
- Sending a written order confirmation or an order confirmation in text form (fax or email)
or
- Requesting payment from the Customer after placing the order
or
- Delivery of the ordered goods
The first alternative that occurs is decisive for the time of acceptance.
The period for accepting the offer begins on the day after the Customer sends the offer and ends with the expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this constitutes a rejection of the offer. The Customer is then no longer bound by their declaration of intent.
2.4. If "Amazon Payments" is selected as the payment method, payment processing is carried out by the payment service provider Amazon Payments Europe s.c.a., 5 Rue Plaetis, L-2338 Luxembourg (hereinafter: "Amazon"). The Amazon Payments Europe User Agreement applies, which can be accessed at https://payments.amazon.de/help/201751590.
If the Customer selects "Amazon Payments" as the payment method for their purchase, they submit their offer by clicking the button that concludes the ordering process. If the Customer simultaneously issues the payment order to Amazon by clicking this button, the Seller, deviating from the above regulations, declares the acceptance of the Customer's offer at the time the payment order is issued.
2.5. The contract text of the respective contract concluded between the Seller and the Customer is stored by the Seller. The contract text is stored on the Seller's internal systems. The Customer can view the General Terms and Conditions at any time on this page. The order data, the cancellation policy, and the GTC will be sent to the Customer by email. After completing the order, the contract text is freely accessible to the Customer via their customer login, provided they have opened a customer account.
2.6. All entries made are displayed before clicking the order button and can be viewed by the Customer before submitting the order and corrected by pressing the browser's back button or the usual mouse and keyboard functions. In addition, if available, correction buttons are available to the Customer, which are labeled accordingly.
2.7. The contract language is German.
2.8. It is the Customer's responsibility to provide a correct email address for contact and order processing, and to set the filter functions so that emails concerning this order can be delivered.
3. Prices and Payment Conditions
3.1. The displayed prices are final prices including statutory value-added tax, unless otherwise agreed.
If additional shipping costs are incurred, this can be found in the product description.
3.2. If delivery is made to a non-EU country, further customs duties, taxes or fees may be payable by the customer to the competent customs or tax authorities or to credit institutions there.
The customer is recommended to inquire about the details before ordering from the respective institutions or authorities.
3.3. The Customer can select the payment methods available in the online shop.
3.4. For payment via "PayPal", payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. The PayPal terms of use apply. These can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full.
4. Delivery and Shipping Conditions
4.1. Delivery of goods by shipping is made to the delivery address provided by the customer. Deviating from this, when paying by PayPal, the delivery address stored by the customer with PayPal at the time of payment is decisive.
4.2. If the Seller incurs additional costs due to the provision of an incorrect delivery address or an incorrect recipient or other circumstances leading to the impossibility of delivery, these shall be reimbursed by the Customer, unless the Customer is not responsible for the incorrect information or impossibility. The same applies if the Customer was temporarily prevented from accepting the service, unless the Seller had adequately announced the service to him in advance. Excluded from this regulation are the costs of shipment if the Customer has effectively exercised their right of withdrawal. In this case, the statutory regulation or the regulation made by the Seller shall apply.
4.3. The risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the forwarder, the carrier or the person or institution otherwise designated to carry out the shipment, if the Customer is an entrepreneur. If the Customer is a consumer, the transfer of risk generally only occurs upon delivery of the goods to the Customer or a person authorised to receive them.
Notwithstanding this, the transfer of risk also occurs for consumers as soon as the Seller has delivered the item to the forwarder, the carrier or the person or institution otherwise designated to carry out the shipment, if the Customer has commissioned the forwarder, the carrier or the person or institution otherwise designated to carry out the shipment themselves and the Seller has not previously named this person or institution to the Customer.
4.4. The conclusion of the contract is subject to the condition of not performing, performing only partially, or performing correspondingly later in the event of improper, delayed or non-delivery by our suppliers. This applies only in the event that a congruent hedging transaction exists between the Seller and the supplier, the improper, delayed or non-delivery by our suppliers is not the fault of the Seller and cannot be remedied by reasonable effort on their part. In the event of non-availability or only partial availability of the goods, the Customer will be informed immediately. Any payment made will be refunded immediately.
4.5. Self-collection is not offered.
4.6. Vouchers will be provided to the Customer in the following form:
- by e-mail
- by download
- by post
5. Right of Withdrawal
5.1. If the Customer is a consumer, they generally have a right of withdrawal.
5.2. The Seller's cancellation policy applies to the right of withdrawal.
6. Retention of Title
6.1. In contracts with consumers, the goods remain the property of the Seller until full payment.
6.2. In contracts with entrepreneurs, the goods remain the property of the Seller until full settlement of all claims arising from an ongoing business relationship.
6.3. If the Customer acts as an entrepreneur, they are entitled to resell the reserved goods in the ordinary course of business.
The Customer assigns to the Seller in advance the claims against third parties arising from the resale in the amount of the respective invoice value (including VAT). This assignment applies irrespective of whether the reserved goods have been resold without or after processing. The Customer may also collect claims after the assignment, but this does not affect the Seller's right to collect the claims themselves. However, the Seller will refrain from collecting the claims as long as the Customer fulfills their payment obligations to the Seller, does not fall into arrears, and no application for the opening of insolvency proceedings against the Customer has been filed.
7. Liability for Defects
Regarding warranty, the provisions of statutory liability for defects apply, unless otherwise agreed.
7.1. If the Customer acts as an entrepreneur,
- the Seller has the choice of the type of supplementary performance;
- rights and claims due to defects are generally excluded for used goods;
- the limitation period for defects for new goods is one year from the transfer of risk;
- the limitation period does not recommence if a replacement delivery has been made within the scope of liability for defects.
7.2. The statutory limitation periods for a business's right of recourse pursuant to Section 478 German Civil Code (BGB) remain unaffected.
7.3. If the customer acts as a merchant within the meaning of Section 1 German Commercial Code (HGB), they are subject to the commercial inspection and complaint obligations pursuant to Section 377 HGB.
7.4. If the customer acts as a consumer, they are requested to report obvious transport damage to the delivered goods to the delivery person and to inform the seller thereof.
It is expressly clarified that the customer's statutory or contractual warranty claims are not affected if the customer does not comply with this request.
8. Liability
The seller's liability arising from all contractual, quasi-contractual and statutory, as well as tortious claims for damages and reimbursement of expenses, is determined as follows:
8.1. The seller is liable without limitation only for damages that are due to intentional or grossly negligent conduct.
In the event of injury to life, body or health and the breach of essential contractual obligations (cardinal obligations), the seller is also liable for slight negligence.
An essential contractual obligation is one whose fulfillment is essential for the proper execution of the contract and on whose observance the contracting party regularly relies and may rely.
The seller is also liable as regulated above on the basis of a guarantee promise, unless otherwise regulated in this regard.
This also applies to indirect consequential damages such as, in particular, loss of profit and to mandatory liability such as, for example, under the Product Liability Act.
8.2. Liability is - except in cases of intentional or grossly negligent conduct or in cases of damages resulting from injury to life, body or health and the breach of essential contractual obligations (cardinal obligations) - limited to damages typically foreseeable at the time of concluding the contract and, in other respects, to the average damages typical for the contract. This also applies to indirect consequential damages such as, in particular, loss of profit.
8.3. Otherwise, any liability of the seller is excluded.
8.4. The above liability provisions apply mutatis mutandis also in favor of the seller's employees and vicarious agents.
9. Redemption of gift vouchers
9.1. Vouchers purchased through the seller's online shop ("gift vouchers") can only be redeemed in the seller's online shop.
9.2. Gift vouchers and remaining credit balances of gift vouchers can be redeemed until the end of the third year after the year of voucher purchase. Any remaining credit balances will be credited to the customer's voucher account until the expiry date.
9.3. Gift vouchers can only be redeemed before the completion of the ordering process. Subsequent redemption is not possible.
9.4. Only one gift voucher can be redeemed per order. The redemption of several gift vouchers in one order is not possible.
9.5. Gift vouchers can only be redeemed for the purchase of goods.
The purchase of further gift vouchers cannot be paid for with a voucher.
9.6. If the value of a gift voucher is not sufficient to pay for the respective order, one of the other offered payment methods can be used to settle the difference.
9.7. Credit balances on gift vouchers will not be paid out and will not accrue interest.
9.8. The gift voucher is personal and may only be redeemed by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller has the right, but not the obligation, to check the material entitlement of the respective voucher holder.
10. Redemption of promotional vouchers
10.1. Vouchers that the seller issues free of charge as part of (promotional) campaigns with a specific period of validity and which the customer cannot purchase ("promotional vouchers"), can only be redeemed in the seller's online shop and only within the period specified by the seller.
10.2. Promotional vouchers can only be redeemed by consumers.
10.3. Individual products may be excluded from the voucher campaign.
The specific restrictions can be found on the promotional voucher, if applicable.
10.4. Promotional vouchers can only be redeemed before the completion of the ordering process. Subsequent offsetting will not take place.
10.5. Only one promotional voucher can be redeemed per order. The redemption of several promotional vouchers in one order is not possible.
10.6. The merchandise value of the respective order must at least reach the amount of the promotional voucher. Any remaining credit will not be reimbursed by the seller.
10.7. If the value of a promotional voucher is not sufficient to pay for the respective order, one of the other offered payment methods can be used to settle the difference.
10.8. The credit balance of a promotional voucher will neither be paid out nor accrue interest.
10.9. The promotional voucher will also not be reimbursed if the customer returns goods paid for entirely or partially with the promotional voucher within the scope of their statutory right of withdrawal.
10.10. The promotional voucher is personal and may only be redeemed by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller has the right, but not the obligation, to check the material entitlement of the respective voucher holder.
11. Applicable Law
The law of the Federal Republic of Germany shall apply, excluding the laws on the international sale of movable goods.
The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the state in which the customer, as a consumer, has their habitual residence, remain unaffected.
12. Place of Jurisdiction
If the customer is a merchant, a legal entity under public law or a special fund under public law with its seat in the sovereign territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's registered office.
If the customer has its seat outside the sovereign territory of the Federal Republic of Germany, the seller's registered office is the exclusive place of jurisdiction for all disputes arising from this contract, if this contract or claims from this contract can be attributed to the customer's professional or commercial activity.
Nevertheless, in the aforementioned cases, the seller is also entitled to appeal to the court at the customer's registered office.
13. Information on Online Dispute Resolution
The EU Commission's platform for online dispute resolution can be accessed on the Internet via the following link: https://ec.europa.eu/odr
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.